When the case crosses from one team to another and nobody picks it up
What it looks like in practice
- Supplier claims that bounce between two departments with no single format and no owner.
- Blocked material and credit notes nobody ever finishes recovering.
- Recurring follow-up meetings whose real purpose is to discover what got stuck.
toPurchasing
ccWarehouse; Quality
subjectRE: RE: RE: FW: Supplier claim
Does anyone know who has this case?
Warehouse reviewed it.
We passed it to purchasing.
Are we still waiting on the credit note?
What the agent does
It ties the process to a single source, keeps full traceability of the case as it crosses teams, flags whatever has been sitting too long, and records where it got stuck and why.
Systems
WMS, ERP, your service desk and the internal channels where coordination happens by hand today.
What's measured
Cases with full traceability, average time stuck between teams, and recoveries that used to be lost.