By accessing and/or using the website https://www.neuraan.com/ or by using the software named Neuraan (hereinafter referred to as the “Platform”), the User acknowledges having read and understood these terms and conditions of use, and declares that:
(i) they are of legal age and have sufficient capacity; (ii) they accept and understand the scope of these terms and conditions; (iii) they willingly agree to be bound by them;
(iv) they irrevocably waive any jurisdiction, conflict of law, or provision contrary to these terms and conditions; and (v) they waive any future objections to these terms and conditions, including any modifications.
By virtue of the above, the User acknowledges and agrees to be bound by these terms and conditions, which establish a contractual relationship between the User and Neuraan S.A.P.I. de C.V. (hereinafter “Neuraan”). The mere access to or use of the Platform implies the User’s express acceptance and submission to these terms and conditions, as well as to any documents referenced within the Platform.
These terms govern the access and use of the Platform, as well as the provision of services offered through it. All rights and obligations arising from current or future relationships between the User and Neuraan will be governed by these terms.
The User acknowledges that Neuraan is the owner, authorized user, or licensee of all elements within the Platform, including all industrial property rights, copyrights, or related rights. The User agrees not to use, infringe, or dispose of these rights and will be liable to compensate Neuraan and/or any third party for damages, keeping them free from claims related to improper use of intellectual property, industrial property, or know-how contained in the Platform.
All source code, algorithms, or software related to the Platform is the property of Neuraan or properly licensed for use.
Neuraan provides a service to offer real-time online information and assistance through the Platform (the “Service”).
The Service consists of an AI-powered communication tool that helps Users solve problems, provide information, automate responses, improve internal processes, and perform related tasks.
Service operation:
User acknowledges and agrees that:
Neuraan uses third-party payment solutions (e.g., Stripe) and does not store users’ financial data. Users are responsible for securing their payment systems and assume full liability for issues arising from misuse, cyberattacks, or fraud.
Users must provide proof of payment in the event of any discrepancies.
The Platform may contain links to third-party websites or services intended to enhance the User experience. Neuraan is not responsible for the content or operation of those external services or platforms, including payment services, banks, or social media. Neuraan will not be liable for any damage arising from their use.
The User must be up to date with all tax obligations under applicable laws. They must ensure all taxes are paid with legally sourced funds in accordance with anti-money laundering regulations (including Mexican and U.S. laws and international conventions). The User may be required to provide documentation, such as a compliance certificate issued by the Mexican tax authority (SAT).
The User must have all legal and governmental authorizations required for their operations, obtained legally and without corruption. The User agrees to:
The User and related parties must not appear on any sanctioned lists related to organized crime, money laundering, or terrorism. The User must be able to prove the lawful origin of their funds if required by authorities. The User and their associates must not have engaged in organized crime as defined by applicable anti-terrorism laws.
The User may cancel or modify their profile at any time by emailing soporte@neuraan.com or support@neuraan.com.
Neuraan may terminate the legal relationship without liability if it suspects the User or their associates have breached these terms.
The only warranty offered relates to programming defects. Claims must be sent to soporte@neuraan.com or support@neuraan.com within 10 days of discovering the issue. Neuraan is not liable for claims submitted after that period.
All Platform design, content, and materials are the exclusive property of Neuraan. Any materials generated or accessed through the Platform are also Neuraan’s property, including copyrights and industrial property (trademarks, software, etc.). Copying, disclosing, or modifying such content is strictly prohibited.
By using the Platform, the User grants Neuraan a free, transferable, sub-licensable, 15-year universal license over any photographs, reproductions, or works related to Neuraan’s services. If free licensing is not allowed by law, the license is valued at $1.00 MXN.
Neuraan reserves the right to modify these terms at any time. Changes will take effect the day after publication on the Platform.
The User agrees to comply with all laws and regulations applicable both in their jurisdiction and where the service is provided. The Platform must not be used for any illegal purpose.
Headings are for reference only and do not limit the scope of each section.
The User agrees to hold harmless and indemnify Neuraan, its shareholders, affiliates, officers, employees, advisors, and agents against any direct or indirect damages resulting from misuse of the Platform or Services. The User will reimburse any expenses or damages caused to Neuraan without limitation.
In accordance with Mexico’s Personal Data Protection Law, any data provided via the Platform is confidential and handled per Neuraan’s Privacy Notice. If the User gains access to confidential information, they are obliged to keep it confidential and not use or disclose it for any reason.
These Terms and Conditions shall be interpreted and enforced under the jurisdiction of the competent courts in Mexico City. Mexican federal commercial law will apply on a supplementary basis. The User expressly waives any other jurisdiction.
Neuraan® provides a platform for creating, configuring, and operating AI agents, which may use external tools defined or integrated by the User.
It is solely the User’s responsibility to ensure that such tools, services, or APIs are legal, licensed, and do not infringe third-party rights. The User affirms they have all necessary rights and authorizations.
Neuraan® is not liable for misuse, illegal use, or consequences resulting from tools configured by the User. All actions performed by the agents are considered a direct extension of the User’s instructions.
Neuraan® reserves the right to suspend access to any user who configures tools that break the law, compromise system security, or violate these terms.